Introduction
At StackMarket.io, we strive to ensure that our customers are satisfied with their purchases. However, due to the nature of digital products, all sales are final. We do not offer refunds or exchanges for digital products once the purchase is completed. This policy is in place to protect the integrity of our digital products and the intellectual property of our content creators.
Exceptions
While our general policy is not to offer refunds, we do understand that exceptional circumstances may arise. In the following situations, we may consider offering a refund:
1. Technical Issues: If you experience technical issues that prevent you from accessing or using the digital product, and we are unable to resolve the issue in a timely manner, we may issue a refund. Please provide detailed information about the issue, including any error messages and steps you have taken to try to resolve it.
Refund Process
To request a refund, please follow these steps:
1. Contact Customer Support: Send an email to support@stackmarket.io with the subject line “Refund Request”. In the email, include your name, order number, and a detailed explanation of the reason for your refund request.
2. Review Process: Our customer support team will review your request within 7 business days. We may contact you for additional information or clarification if needed.
3. Decision Notification: You will be notified via email of our decision regarding your refund request. If approved, the refund will be processed and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your card issuer’s policies.
Important Considerations
– Time Limit: Refund requests must be made within 2 days of the purchase date. Requests made after this period will not be considered.
– Non-Refundable Situations: We do not issue refunds for the following situations:
– Change of mind or personal dislike of the product.
– Inability to use the product due to lack of technical knowledge or skills.
– Issues caused by third-party software or devices not related to our product.
– Chargebacks: Initiating a chargeback with your credit card company without first contacting us to resolve the issue may result in your account being suspended and further action being taken to recover any owed amounts.
We appreciate your understanding of our refund policy. Our goal is to ensure that you have a positive experience with StackMarket.io, and we are committed to resolving any issues you may encounter. If you have any questions or need further assistance, please do not hesitate to contact our customer support team.
support@stackmarket.io